Protection of your data
What personal data do we collect and why?
Zigzag-concept collects personal data directly from the data you give when you fill out a form or register on our website (your name, email address, postal address and billing address).
Information related to the use of the website may also be collected via cookies (IP address, type of browser and operating system, pages and information consulted) when using our website (frequency and time) and, if you arrive on our site by clicking on a link from another website, the URL of the page with the link).
The purpose of collecting personal data is as follows:
- process and fulfil your orders,
- Manage your account,
- improve the design, layout and overall functionality of our website,
- inform you about news, offers and one-off events
You have the right to object to this processing if you wish, in this case please report it to this email address: info@zigzag-concept.lu
Please note that if you object to this processing, it may affect our ability to perform the above-mentioned tasks performed in your interest (this includes the processing and shipping of your orders).
How do we use your personal data and how long do we keep it?
When you order one of our products, we process your personal data to manage your account, process your order.
We may process your personal data for our legitimate business interests, which include but are not limited to the following:
- improve, modify, personalize our services/communications in the interest of our customers,
- identify and prevent fraud,
- improve the security of our network and our information systems,
better understand how people interact on our website,
- determine the effectiveness of promotional campaigns and advertisements.
We will not keep your personal data longer than necessary for the purpose for which it was provided.
Zigzag-concept does not transmit your personal data to subcontractors within and outside the European Union for marketing purposes.
Zigzag-concept transmits your personal data to the following service providers, essential for processing your orders (payment, shipping) and improving your browsing on the site:
Paypal (email address, amount and order number) for the payment by credit card or Paypal account of your orders
La Poste (postal address and email address) for shipping your orders
Google Analytics (ip address) to understand your interactions with the website (not for advertising purposes)
Each of these partners undertakes to respect the framework of the GDPR, according to the charters available on their sites.
Use of "Cookies"
"Cookies" are information stored by your search engine on your computer's hard drive.
"Cookies" do not contain any personal information. Most Internet search engines accept "Cookies", but you can normally protect yourself from "Cookies" by changing the properties of your search engine.
A "cookie" allows you to browse the store, put items in your shopping cart and then return to where you left off a few days later.
"Cookies" help us make our website work better by allowing us to analyze its functionalities. Rest assured that accepting a cookie does not give us access to your computer or to your personal data at any time.
How to control the use of your personal data?
You have the right :
- to be informed of how your personal data is processed,
- access and rectify the data we have on you,
- to request to receive the personal data that you have provided to us.
- to request that your personal data be erased.